The result is Esusu Africa, which combines features of traditional esusu groups with modern technology. It offers businesses like Feedwell a more reliable, transparent, and safe way to provide financial services and serve more people. Customers can go online or use the app on their phones to track their savings, add or withdraw funds, pay bills, and view their transaction history.
Eloho Iyamu, the learning and engagement manager at the SIDFS Innovation Lab, says the lab helps make financial systems more inclusive by ensuring that digital progress benefits everyone, not just those already in the formal economy.
